Servers Australia

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DC Services

Remote Hands and Escorted Access



Remote Hands Service

Trying to find the time to install that new server or replace that failed drive just seems impossible in todays busy environment. Syncom offers Remote Hands to perform basic tasks for you. Services include:

  • Rack/de-racking devices
  • Add/replace hard drives
  • Upgrading RAM, CPUs
  • Physical reboots
  • Reporting screen output to you

Remote Hands Rates:

Mon-Fri 9am - 5pm - $33 per 15 minutes (ex GST, billed in 15 minute increments)
All other times including Public Holidays - $88 per 15 mins (ex GST, billed in 15 minute increments)



Escorted Access

Escorted access is required for customers located within a shared cabinet.

Escorted access is also available to rack cabinet customers that may utilise vendor hardware support, or offer co-lo space to their customers and can't make it to the data centre themselves.


Escorted Access Rates:

Mon-Fri 9am - 5pm - $33 per 15 minutes (ex GST, billed in 15 minute increments)
All other times including Public Holidays - $88 per 15 minutes (ex GST, billed in 15 minute increments)